Overview Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. Sale items Only regular priced items may be refunded. Sale items cannot be refunded. Exchanges We only replace items if they are defective or damaged. All returns MUST be pre approved by a team member of Volcano Lava Java. Need help? Contact us at {email} for questions related to refunds and returns.